How do I get paid?

Getting paid for your shipped orders is an important step, and it all starts with capturing your order on Biller's platform. Once you capture the order, Biller begins the payout process to send your payment. This applies to both full and partial captures – with partial captures, you'll only receive the captured amount.

The exact timing of your payment depends on your agreement with Biller. There's typically a settlement delay, which is calculated as the capture date plus a certain number of days. Payments are made every Tuesday and Friday, and Biller can pay you in EUR, DKK, and GBP.

If a customer initiates a return and refund on an order, the refunded amount will be deducted from your open sales on the first settlement after the return is registered. If there's not enough open sales to cover the refund, the settlement will show a negative balance that will be deducted from a future settlement. In either case, the order reference number will be provided for your reference.

Occasionally, you may see a correction or chargeback on your settlement due to disputes or mistakes. If this happens, Biller will provide more information about the affected order so you can understand the manual adjustment on the settlement. Once the finance department has processed the correction or chargeback, the next settlement will reflect the adjustment.

To receive payment from Biller, make sure you've provided your bank account details as specified in the signed agreement. If you have any questions about payouts or settlements, don't hesitate to reach out to Biller's support team for assistance.