I've paid the webshop instead of Biller. How can I solve this?

Have you received a payment reminder from Biller but you've already paid the webshop directly instead of through Biller? No problem, we're here to help.

Please reach out to our support team at support@biller.ai and let us know which order you paid directly to the seller. Be sure to include proof of payment in your email.

After that, contact the webshop and inform them of the situation. The seller is aware of the necessary steps to resolve the direct payment.