There's a problem with my order. How can I report this?

Lisa van Dijk
Lisa van Dijk
  • Updated

It's possible that a disagreement occurs for a certain order between both the seller and the buyer. In this case, the buyer needs to open a dispute with Biller first via and share more information about the dispute.

From that moment onward, we ask you, the buyer, to contact the seller and try to come to a solution together. If no solution is found, Biller will step in and investigate further until a suitable solution is found. Depending on the outcome, we will either reactivate the dunning process or we will close the payment request.

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