There's a problem with my order. How can I report this?

It's possible that a disagreement occurs for a certain order between both the seller and the buyer. In this case, the buyer needs to open a dispute with Biller first via support@biller.ai and share more information about the dispute.

From that moment onward, we ask you, the buyer, to contact the seller and try to come to a solution together. If no solution is found, Biller will step in and investigate further until a suitable solution is found. Depending on the outcome, we will either reactivate the dunning process or we will close the payment request.