What happens when I capture an order?

With 'capture', Biller refers to the fulfilment of an order. The dunning process, collecting the payment of the buyer, will start as soon as the order is captured on the seller's end. After this capture, Biller automatically receives ownership of the payment request which will be send to the buyer accordingly. To avoid confusion for the buyer, it's important that this capture takes place as soon as the parcel is shipped. 

If there's any expected delay in the shipping of an order, please make sure to inform your customer as well as Biller to manage expectations. 

Do you need some further assistance with your order management? Please reach out to our support team via support@biller.ai or give us a call on +31854011797.