When we say 'capture', we mean that the seller has fulfilled the order and sent out the package. As soon as the seller captures the order, Biller starts collecting the payment from the buyer. This is what we call the dunning process. The capture also starts the payout process from Biller to the Seller. Depending on your agreed payment schedule, you will be paid X amount of days after the capture date.
It's important for the seller to capture the order as soon as they've shipped the package. This avoids any confusion for the buyer and makes sure everything runs smoothly.
If there's going to be any delay in shipping the order, please let your customer know and also inform Biller so we can manage expectations.
If you're having any trouble managing your orders, don't hesitate to reach out to our support team at firstname.lastname@example.org or give us a call at +31854011797. We're always happy to help!