Order statuses in the Seller Portal explained

Lisa van Dijk
Lisa van Dijk
  • Updated

On the orders page of the Seller Portal, different statuses can be used to provide more clarity about the order reference.


Pending: the order is still in the credit review process


Accepted: the order passed the credit review process and the order is created


Failed: an irreversible error occurred and no order can be created


Rejected: the order did not pass the authorization check (various reasons why)


Cancelled: the order is cancelled by the seller


Partially refunded: some of the products on the invoice are refunded


Refunded: all the products on the invoice are refunded


Captured: the full invoice is captured (activated) and therefore marked as shipped

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