Order statuses in the Seller Portal explained

Lisa van Dijk
Lisa van Dijk
  • Updated

On the orders page of the Seller Portal, different statuses can be used to provide more clarity about the order reference.

 

Pending: the order is still in the credit review process

 

Accepted: the order passed the credit review process and the order is created

 

Failed: an irreversible error occurred and no order can be created

 

Rejected: the order did not pass the authorization check (various reasons why)

 

Cancelled: the order is cancelled by the seller

 

Partially refunded: some of the products on the invoice are refunded

 

Refunded: all the products on the invoice are refunded

 

Captured: the full invoice is captured (activated) and therefore marked as shipped

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.