I received a return. What should I do?

Lisa van Dijk
Lisa van Dijk
  • Updated

The buyer has returned the (full or partial) order to you. If you agreed to process a refund to the buyer, it's important to register this partial or full refund in your seller portal to make sure that the buyer's payment request is adjusted.


How to process a refund in your seller portal:

1. Click on the orders page

2. Search for the order reference in the search field

3. Click on 'issue a refund'


Are you experiencing any difficulties with your order management? We're happy to help! Please reach out to support@biller.ai or give us a call on +31854011797.

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