I received a return. What should I do?

The buyer has returned the (full or partial) order to you. If you agreed to process a refund to the buyer, it's important to register this partial or full refund in your seller portal to make sure that the buyer's payment request is adjusted.

How to process a refund in your seller portal:

1. Click on the orders page

2. Search for the order reference in the search field

3. Click on 'issue a refund'

Are you experiencing any difficulties with your order management? We're happy to help! Please reach out to support@biller.ai or give us a call on +31854011797.