The buyer has returned the (full or partial) order to you. If you agreed to process a refund to the buyer, it's important to register this partial or full refund in your seller portal to make sure that the buyer's payment request is adjusted.
How to process a refund in your seller portal:
1. Click on the orders page
2. Search for the order reference in the search field
3. Click on 'issue a refund'
Are you experiencing any difficulties with your order management? We're happy to help! Please reach out to firstname.lastname@example.org or give us a call on +31854011797.