My customer disputed an order. What should I do?

We ask that, for the following dispute reasons, the buyer first tries to find a resolution with you, the seller. If no solution can be found, Biller will step in to further investigate and resolve the dispute together with you and the buyer.

Once we have collected more details from the buyer, we will reach out to you to collect the necessary requirements to resolve the dispute. For the dispute types listed below, it's important to provide any requested information to Biller within the provided deadline. Failure to reply within the given timeframe will result in Biller closing the dispute in favor of the buyer.

The dispute reasons include returns, products not received, incorrect invoice, faulty products, and invoice already paid.

We understand that disputes can be difficult situations to navigate with your customers. If you require any assistance with resolving a dispute or have any questions about our dispute policy, please don't hesitate to contact us at support@biller.ai. We are always happy to help.