What is a chargeback?

Lisa van Dijk
Lisa van Dijk
  • Updated

A chargeback is the reversal of payment of a certain disputed order once the dispute is not successfully defended by you, yet Biller did process the payment for the order already. Since the dispute was closed in favour of the buyer, Biller will either close the invoice or refund the payment back to the buyer and charge the seller instead.


Chargebacks, also known as merchant reversals, are covered with open sales in your next settlement. In this case, an additional note is added to the settlement report including the details of the chargeback.

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