How can I prevent disputes from happening in the future?

Handling disputes can quickly become complex and time-consuming, which is why it's crucial to take preventative measures to minimize the risk of disputes arising. One effective way to do this is by clearly displaying your customer support contact information, including available channels, on your website. Additionally, providing fast and efficient support can help to de-escalate situations and keep customers satisfied.

Prior to a customer placing an order, it's important that they have a clear understanding of your webshop's policies, including the return policy and any specific requirements for returns. Make sure that this information is easily accessible to customers.

In the event that a dispute does arise, we encourage both the seller and the buyer to work together to find a suitable solution as soon as possible. This can help to prevent the need for Biller's involvement and resolve the issue more efficiently.

If you have any questions about Biller's dispute policy or need advice on how to handle a dispute, please don't hesitate to contact our support team. You can reach us via email at support@biller.ai or by phone at +31854011797. We are always happy to assist you in any way we can.