Copy the Buyer FAQ for your website

Lisa van Dijk
Lisa van Dijk
  • Updated

Frequently Asked Questions

What is Buy Now, Pay Later?

Buy Now Pay Later for Business is a payment solution offered by Biller that allows the buyer to purchase and receive the products first and pay in the agreed terms afterward.


What is Biller?

Biller is the buy-now-pay-later solution for online businesses and is designed to serve both the business seller and buyer optimally. With Biller, businesses buy now and pay later, with the convenience of consumer payment. As a buyer, you benefit from a startup's innovation and speed, combined with a market leader's reliability and experience.


What is a buyer?

At Biller, we use the term Buyer for all businesses that use Biller as the payment method to purchase goods, services, or assets in an e-commerce checkout of one of our Sellers.


Why is my order not approved?

Biller performs a fraud and credit check on each purchase. Therefore, if the requested company information is incorrectly submitted, it's likely that we couldn't identify the buyer representative of the company and reject the order attempt. The latter could apply to companies that exceed the credit limit as well. For all order attempts, we highly recommend using your full name and business email address when placing the order and avoiding nicknames or abbreviations.


Can I pay earlier than the due date?

Yes, it’s possible to pay earlier than the due date of the invoice, as long as you use the payment reference mentioned in the payment request.


Do I need to create an account to use Biller?

No, Biller does not require you to create an account before using the payment method.


What is the maximum amount I can order using Biller?

The maximum order value is depending on several factors, hence one amount cannot be confirmed for all buyers. The following factors can determine the credit limit:

  • The review from external credit reports
  • Your buying history with Biller
  • Your open invoices with Biller
  • The order value in your webshop basket

Can I place multiple orders with Biller?

Yes, this is possible, as long as the credit limit is not exceeded.


Can I use biller when I miss a deadline for an invoice?

No, this is not possible, as Biller does not encourage buyers to buy more when the debt is not cleared yet.


What happens if I don't pay Biller in time?

Depending on the selected payment term (30, 60, or 90 days), Biller will send you a reminder to make sure you will not miss the payment request. We recommend you process the payment before the due date has passed, to avoid receiving reminder fees. In case multiple reminder fees are applied, possible collection fees in accordance with the payment terms and conditions will be added, as well as the risk that we need to involve debt collection agencies.

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