Sellers (Webshops)

Getting started

• How do I get paid?
• What is the Seller Portal?
• What is a Seller?

Disputes & buyer questions

• The customer paid me directly. What should I do next?
• How can I prevent disputes from happening in the future?
• My customer disputed an order. What should I do?
• What happens when a customer buys with Biller in my webshop?

Order Management

• Who is responsible for shipping and returns and how does that work?
• I received a return. What should I do?
• Order statuses in the Seller Portal explained
• What happens when I capture an order?
• How can I make administrative changes in my seller account?
• Do I still need to send an invoice when selling with Biller?

Fraud

• I received a suspicious/fraudulent order. What should I do?

Technical related topics

• How can I implement Biller into my webshop?
• Can I share a Biller payment link with the Buyer?

Biller Branding

• Copy the Buyer FAQ for your website
• Download our logo assets for your website
• Copy the 'Introduction to Biller' for your website