Buyers

Getting started

• What is a Buyer?
• What is Biller?
• How does Biller work and look-like in the check-out?
• Which buyers are eligible to checkout with Biller?

Orders

• There's a problem with my order. How can I report this?
• How can I return an order?
• Why is my order not approved?
• How can I cancel my order?

Payment request

• Why is Biller sending me reminders?
• I've paid the webshop instead of Biller. How can I solve this?
• I received an email from Intrum. Is that correct?
• What happens if I do not pay Biller in time?
• How long does it take to process my payment?
• Who will send the invoice and when?

Open banking

• What is Open Banking?
• How does that work and what do I need to do?
• So, what’s in it for me as a buyer?
• How can I revoke my consent?
• What is Yapily?